End user licence agreement

1. Introduction

This End User Licence Agreement ("EULA") governs your access to and use of the With Agency Method cloud-based software platform (the "Software").

By creating an account, accessing, or using the Software, you agree to be bound by this EULA.

If you do not agree, you must not access or use the Software.

2. About us

With Agency Method Ltd is a company registered in England and Wales.

Company number: 17010339
ICO registration number: ZC088673

Contact: hello@withagencymethod.com

3. Relationship to other policies

This EULA governs your licence to use the Software. It operates alongside:

• Our Terms of Use
• Our Privacy Policy

In the event of conflict, this EULA applies specifically to the licence to use the Software.

4. Licence grant

Subject to compliance with this EULA and applicable subscription terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Software via our cloud-based platform for your internal business purposes.

This licence:

• Does not grant ownership rights
• Does not grant rights to the source code
• Does not permit redistribution

All rights not expressly granted are reserved.

5. Restrictions

You must not:

• Copy, reproduce, or create derivative works of the Software
• Reverse engineer, decompile, disassemble, or attempt to extract source code (except where permitted by law)
• Sell, sublicense, lease, or provide access to third parties
• Use the Software to provide a competing service
• Circumvent security, access controls, or subscription limits
• Access or attempt to access another user's data
• Use the Software to process data you do not have the legal right to use

Violation may result in immediate suspension.

6. Ownership

All intellectual property rights in the Software, platform architecture, databases, designs, branding and code remain the exclusive property of With Agency Method Ltd or its licensors.

You retain ownership of content and data uploaded by you.

You grant us a limited licence to process your data solely to provide, improve and secure the Software and to generate outputs requested by you including reports and analytics.

7. Cloud-based service

The Software is delivered as a hosted cloud service. You acknowledge:

• No software is sold to you
• Access is subscription-based
• Continued access depends on an active subscription and compliance with this EULA
• We may deploy updates automatically without notice

8. Updates and modifications

We may:

• Modify features
• Improve functionality
• Remove deprecated features
• Introduce new capabilities

We do not guarantee the ongoing availability of specific features.

9. Beta features

The Software may include features that are in beta or early-stage development. These features are provided on an experimental basis and may be incomplete, subject to change, or discontinued at any time without notice.

Beta features are provided "as is" without warranty of any kind. We accept no liability for any loss, damage, disruption, or data loss arising from your use of beta features.

10. AI-assisted features

The Software includes AI-assisted features, including contract parsing and field extraction, contract autoscan, campaign brief extraction, campaign report generation and AI-powered content highlights.

By using these features, you consent to relevant content being processed by third-party AI providers solely for the purpose of generating the requested output.

We select AI providers who meet appropriate data protection standards. Data processed by AI tools is not used to train AI models.

AI-generated outputs are provided for informational purposes only. You are solely responsible for reviewing and verifying any AI-generated content before relying on it. We make no warranty as to the accuracy, completeness, or fitness for purpose of AI-generated outputs.

11. Third-party integrations

The Software may integrate with third-party services including:

• Stripe
• Xero
• QuickBooks Online
• FreeAgent
• Instagram / Meta
• TikTok
• YouTube / Google
• Apple Calendar, Google Calendar and Microsoft Outlook
• Notion

Your use of third-party services is governed by their own terms and privacy policies.

We are not responsible for:

• Third-party outages or service interruptions
• Data errors originating from third parties
• Changes to third-party APIs that affect integration functionality

12. Cloud storage integrations

You may connect a cloud storage provider (Google Drive, Dropbox or OneDrive) to automatically sync copies of invoices, contracts and statutory interest claims to your connected storage.

By connecting cloud storage, you authorise the Software to create a dedicated folder structure and upload documents on your behalf. We use only the minimum permissions required and do not access, read or modify any other files in your storage.

We are not responsible for data loss, corruption or access issues within your cloud storage provider. You may disconnect at any time from your account settings.

13. E-signature

The Software provides an e-signature feature that allows you to send contracts for electronic signing. When using this feature:

• You are responsible for ensuring that the contract content is accurate and complete before sending it for signature
• E-signatures are captured with the signer's name, signature image, IP address, timestamp and a cryptographic hash of the document
• An execution certificate is generated upon countersignature, recording the signing audit trail
• You are responsible for ensuring that electronic signatures are legally sufficient for the type of agreement you are executing

We do not provide legal advice regarding the enforceability of e-signatures. You should seek independent legal advice if you are uncertain whether an e-signature is appropriate for a specific agreement.

We are not a party to any contract signed using the Software and bear no liability for the content, terms or enforceability of agreements executed through the e-signature feature.

14. Automated communications

The Software sends automated emails to third parties (typically brands) on your behalf as part of the following features:

• Payment reminders - automated emails sent when invoices become due or overdue
• PO Clock - automated requests for purchase order numbers
• Contract signing requests - emails inviting brand contacts to sign contracts

These communications are sent using brand contact details that you provide. You are responsible for ensuring you have the right to contact those individuals for these purposes.

We are not responsible for the accuracy of contact details you provide or for any consequences arising from automated communications sent on your behalf.

15. Statutory interest claims

The Software includes a feature that allows you to generate and send statutory interest claims under the Late Payment of Commercial Debts (Interest) Act 1998.

By using this feature:

• You acknowledge that you are responsible for determining whether a statutory interest claim is appropriate in the circumstances
• You confirm that the underlying invoice and payment terms are accurate and that payment is genuinely overdue
• You accept that the Software calculates interest based on the Bank of England base rate and the information you provide, and that you are responsible for verifying the accuracy of any claim before sending it

We provide this feature as a tool to support your business operations. We do not provide legal advice and are not liable for any consequences arising from the use of this feature, including disputes with brands or incorrect claims.

16. Shareable media kit

The Software generates a media kit page from your account data. You may choose to share this via a public link that does not require a login to view.

You are responsible for the accuracy and appropriateness of all information displayed in your media kit, including follower counts, engagement rates, rate cards and testimonials. You may disable the shareable link at any time.

17. Data import

The Software allows you to import data from external sources including Notion, Google Sheets and CSV files.

You are responsible for ensuring you have the right to import any data you bring into the Software, including data relating to brands, contacts or third parties. Imported data is subject to the same terms as data you enter directly.

We are not responsible for data quality issues, duplicates or inaccuracies resulting from the import process.

18. Multi-user access

Certain subscription plans permit you to invite team members or managers to access the Software under your account.

Your licence covers the number of users permitted under your subscription plan. You must not exceed your plan's user limits.

As the account holder, you are responsible for:

• Ensuring all invited users comply with this EULA and our Terms of Use
• The conduct of all users operating under your account
• Revoking access for users who leave your organisation or no longer require access

Invited users are individually bound by this EULA upon accepting their invitation.

19. Availability and support

The Software is provided "as is" and "as available." We do not guarantee:

• Continuous uptime
• Error-free operation
• That the Software will meet every specific business requirement

We may suspend access for maintenance, upgrades, or security reasons.

20. Limitation of liability

Nothing in this EULA limits liability where unlawful, including for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Business users

If you use the Software for business purposes:

• Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
• We shall not be liable for loss of profits, loss of revenue, loss of goodwill, business interruption, or indirect or consequential losses
• We shall not be liable for loss arising from your reliance on AI-generated outputs
• We shall not be liable for loss arising from third-party integration failures, outages, or data errors
• We shall not be liable for loss arising from automated communications sent on your behalf
• We shall not be liable for loss arising from the use of the e-signature or statutory interest claim features

Consumers

If you are a consumer, this EULA does not affect your statutory rights under applicable consumer protection legislation.

21. Suspension and termination

We may suspend or terminate your licence if:

• You breach this EULA
• You breach our Terms of Use
• You misuse the Software
• Subscription fees remain unpaid

Upon termination:

• Your licence ends immediately
• Access to the Software may be disabled
• We may retain your data for the period required by law or our data retention policy

22. Data and backups

You are responsible for maintaining backups of critical data.

While we implement reasonable technical safeguards, we do not guarantee against data loss and shall not be liable for any loss of data howsoever caused.

23. Indemnity

You agree to indemnify and hold harmless With Agency Method Ltd against any claims, losses, damages, or expenses (including legal costs) arising from:

• Your misuse of the Software
• Your breach of this EULA
• Infringement of third-party intellectual property rights
• The conduct of team members or invited users operating under your account
• Automated communications sent to third parties on your behalf
• Statutory interest claims generated and sent using the Software

24. Governing law

This EULA is governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction, except that consumers may bring claims in their local courts where required by applicable law.

25. Changes to this EULA

We may update this EULA from time to time. The latest version will always be published on our website.

We will notify you of material changes where reasonably practicable. Continued use of the Software after updates constitutes acceptance of the revised EULA.

26. Contact

For questions regarding this EULA:

Email: hello@withagencymethod.com
Website: withagencymethod.com